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Forexyard complaints about sprint

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Good companies use tools like the Better Business Bureau to facilitate open communication with customers and make it clear that they work regularly to address customer complaints. However not all companies use it as they should. However, you are allowed to publicize any unethical business practices you have experienced at any time.

What to expect: What happens next is entirely based on whether Sprint decides to respond to you. Sprint can respond to any customer complaint and issue compensation, but they can also choose to completely ignore the issue in which case you get nothing but the satisfaction of making your complaint public.

Remember the earlier mention of the small print of your Sprint contract? That small print means you cannot participate in a class action lawsuit but it also means you can utilize binding arbitration as a legal alternative to a lawsuit. Binding arbitration costs companies like Sprint money, so once they are notified that you have started the process, they will very likely try to settle early. When to try it: Any situation where you believe Sprint intentionally misled you, violated the law, or violated their contract with you is grounds for using consumer arbitration.

Arbitration claims are not just a chance to list your complaints against the company but rather an opportunity for you to say exactly what you want Sprint to do to fix the problem which can include financial compensation. What you need to do: Fill out our form below, to start your claim against Sprint. What to expect: For more details about arbitration, click here. You can also start your claim below and let FairShake help!

How to Cancel Sprint. Understand Sprint Early Termination Fees. Refurbished Phones from Sprint. Best of the Best. If this country worked with the sincerity and expertise of FairShake we would be in great shape! They got more done in a few weeks than I did in over two years. They are really a light for us in a very hard time.

Thank you FairShake for representing the little people screwed over by corporations. I was having problems with the company for months. That you could make it resolved in a few days is wonderful. It's not right what Big Business can get away with if we let them. People need to know someone is out there to help! Learn your options to get your voice heard and make Sprint pay.

Start Now. Take your complaint beyond customer service and get a real resolution. Get Help with Your Financ Get Help with Your Teleco Customer Service. Consumer Arbitration. Small Claims Court. Being that I have been a customer for almost 20 years should come with some perks and it doesn't. The agent tried to get me to buy a new phone yeah right while the network is crap yet I would have to lease it. Wait why should I have to lease a phone when I've been a customer almost 2 decades! The 2 lines I have left will be terminated because the service has not gotten better and there are no real benefits to being loyal to Sprint so it makes no sense to continue to pay money for subpar service.

I have defended Sprint to other people when they would say bad things but now I can't defend this company even after I've spent 18 years on your team. Disappointed Customer. I did a change of ownership that was supposed to be transferred over 3 lines. I now learn after I was told that my lease was over and I am on another carrier that 1 phone was never transferred and now I am being penalized for supposedly canceling a lease that I was told was over.

Now I have to pay dollars for bring mislead. Wont recommend them again!! I have been a Sprint customer for many years. Their customer service has gone worst. One it is extremely difficult to understand the representative English as it looks like call is routed offshore God know where. Second the courtesy and respect of customer service we are used to here in USA is absolutely missing.

I changed my plan future dated and then I tried to get new phone from Apple. I just could not get new phone because the change plan which I did there was no option to cancel, apply immediately. Only option was to wait whole week. I called and I was put on hold for hours but in vain. Still my issue is unresolved. Absolutely mess. The manager at Town Center Plaza is very rude and has a mager attitude she said her name is Callie. Not only with my self but also the customer before me the customer told her she didn't need to have an attitude but kept on being rude to her.

I've been with Sprint for more than 15 years and I'm am rethinking my next move. Thank you. Virginia Pierce My wife has been calling for 10 days to get my phone unlocked. All she gets is the runaround and people that are supposed to call back, but of course they never call back as promised. My next option is to make complaints elsewhere. Our Account Number is My phone number is - Pin and the case Number is Would you please look into this and call back to either me or my wife. Her phone number is Neither was true.

I went ahead anyhow when I was told I could cancel and get my refund within 30 days. That was not true. When I tried to use it, I discovered it did not have a manual. It also did not seem to permit contact with an App Store. The purchase took two hours. I therefore took it back on May 29 well within thirty days. He said he knew that. It took an hour and a half to get my refund. Approx 3 weeks ago I had called and spoke to a man and set up payment arrangements. I had a death in the family and it hit hard.

But after being with sprint for over a decade and never being late or had service interrupted I surely thought they took care of their loyal customers. The gentlemen and I agreed to have past due amount paid by the 1st and the remainder paired by the 11th. Today is the 30th of May. They can not give me 2 more days like I had agreed upon Remember where you started Sprint I could understand if I was late all the time or always had service interruptions Screw you.

My husband and I went to your Plainwell, MI store to get a new phone for him and add me to his plan and purchase a phone for me. He has been a Sprint customer for many years. I recently retired and no longer have a phone through work. When asked for ID, we both produced our drivers license. The young man helping us did something on his computer. The managers name is Nadina. After he explained to her why we were there, she told us that since my husband had renewed his license the paper renewal was attached , she could not help us.

I told her this was a valid license, that it takes the place of his license until his new one comes in the mail. It is our policy. Her tone of voice and what she said was not appropriate. I explained to her that if she could not help us, we would not only not come back but I would file a complaint concerning her attitude and we would take our business elsewhere. She said that was fine with her. While I understand we are only one customer, I feel it important to inform you of this interaction as we will be cancelling our account with you and taking our business elsewhere.

The young man appeared to be fairly new and as a manager, she set an example of customer service that I would not think would be acceptable for any business. Having been a hospice administrator for the last 20 years with 55 employees, customer service was a large part of my focus and I would certainly want to be made aware of any instance of this sort if it were one of my employees. The way she handled this has cost you one customer this time and who knows how many others in the past and in the future.

I appreciate your time. I would not even rate 1 star for this encounter. Sincerely, Char VanderRoest. There are alot of locations in Daytona beach without coverage. And my unlimited internet is not working like unlimited. Especially the last week of the billing cycle. Not happy with the service. I have been lied to since the beginning, when you call no one gives the same answer. Never got rebates, I drop calls all day, and tech support don't know what to do to help you.

Soon as I can I will be leaving Sprint for Verizon. I had Sprint I left Sprint because I have no reception in my living room. I don't want Sprint again. It is becoming excessively annoying to not be able to use my cell phone because of the excessive ads..

I have several blocking programs but add is still getting thru. I switched from Verizon to Sprint to try it out and have been tremendously disappointed. The cell phone service is about the same as Verizon, with some dead spots where I had service before. The people who helped me at the shop were friendly but didn't seem to know what they were doing and signed me up for an unlimited plan even though I said multiple times I wanted only 2gb.

When I called customer service, the agent was still trying to sell me on the unlimited plan and was unable to change my bill even though I had signed up for only 2gb in the store and was assured multiple times that's what would go through. This all seems like a scam to make me pay for the unlimited plan I am really disappointed and am considering switching back to Verizon after this experience. I been on hold 45 minutes after a rude account representative Gina i I need to speak with some immediately!

Or I will be canceling all existing service! I have been waiting for a stupid print out of my bill. I have been overlooked once. There should be a better customer service at your store. I honestly hate coming into your store. Because of this reason. There are things one could do to be more professional and costumer oriented. An hour just for a print out to see why you are taking more of my money.

I would not give Sprint even a 1 it would be a zero. Horrible customer service they have lied to me multiple times. They are charging me a outrageous amount for a phone that is not reliable. I purchased an iPhone 10 from sprint on broadway in Merrillville Indiana within 24 hours an error message popped up for support. He informed me that they could only take the phone back if it was returned in the same condition stating that I was at fault for the button.

After trying to reach cooperate he finally reached his general manager who sold me the phone she also had to convince him to help me however this guys attitude while I am here is very disgusting and he seems upset that he could not just turn me away. I do not appreciate this disrespect as a longtime customer. I am still waiting to be assisted after over 30 minutes without the employee even acknowledging my presence or apologizing for the wait.

I am about to leave and go somewhere else, as in a different carrier. For the amount of money I spend per month for my entire family's phones and services, this lack of customer service is unacceptable. Two people came in after me and left already. How do you plan to make this up to me as my time is valuable and I pay for these services? They do not care about people. They are only out to sell and push more product.

You ask how to get your bill down and they tack on more and more until you are paying more fo a phone, not less. When you go in to store for assistance, plan on at least one or two hours. Unless you are buying, then they push you right through. After you just dumped a ton of money with them. Big RIP off. We have been with them fifteen years and have grown extremely dissatisfied over last two years.

Changes in this case are not for the better. I was tryin to find out how much it would cost to cancel my account with sprint I was also told that if I can proof I have bad reception I will receive a waiver for some charges of what I owe on my phone also received an email but when called they said they never heard of that and no record I was told that or that an email was sent to me I called 5 different people so far and they all told me different stories I am currently on hold with the fifth person on hold for 10 minutes now and counting I have been with Sprint since August and I have had an issue every single month.

They offered me an IPhone X and an iPad along with the assurance of a great international contract. This is not true because when my bill came in October I had overage charges that were close to dollars. I had to call the international department who gave me the run around before telling me that the service is to weak to place calls using your data so when you are having a video call that time is actually roaming minutes. Then they told me that if I used wifi calling and turned off my data that my roaming minutes would not be used.

In January I actually spoke with a Sprint representative about a dollar phone bill. This bill was dropped to 81 dollars after my dispute which seemed a bit odd but I thought Sprint was attempting to help me. Unbeknownst to me it was added to next months bill. I called back the following day to the International office who told me they have no record of anyone telling me false information. But I thought all calls are supposed to be recorded and monitored for training and customer service purposes?

In March I attempted to cancel my service and they told me the only way I could do that was to pay 1, plus dollars for my phone and Ipad. I explained that I travel to teach children and that I could not send their devices to them, but I could I pay The Sprint representative took my payment and told me my account would be in a seasonal suspension.

I paid the money so they would not attempt to ruin my credit. She told me my next bill would be 80 dollars. I received my bill that is due June 7th it is about dollars. Please avoid Sprint at all cost. The international Department along with other Sprint representatives have been misleading costing me hundreds of dollars.

Sprint is money hungry and will tell you lies to their customers for money. Oh I forgot to mention the Visa Card that they were supposed to give me for the phone that I turned in. I turned my phone in back in September and received my Visa card in March. My husband and I have been customers of Sprint since and up until the last two weeks have been very satisfied with our service In April my Husband upgraded his phone at a store on 34th St. South in St. Petersburg Florida. At the time my husband upgraded his phone we agreed to have the Sprint Drive installed in our car.

We were pleased with the explanation of how it worked and were pleased with how we could track what was happening with our car. In fact what started this was when we were traveling about 50 miles south to a doctor's appointment and we received a warning about mechanical trouble with the car. On our way home we stopped at our local garage and explained the issue. The car was brought into the garage the next day and the issue resolved.

Upon return home, however, the Sprint Drive was laying on the floor on the driver's side and I put it back into the slot under the dash. From that time on the Sprint Drive did not work and when I tried to get resolution on how to fix the Drive no one seemed to know what to do.

The first customer service person I spoke with stated he would put in a work order with tech which he did as I received a call and voice message from a women who texted instructions on how to fix the issue. Unfortunately I did not understand the instructions in the text and she and I played telephone tag over a period of about days - leaving messages back and forth.

Frustration on my part was building as all I needed was some guidance about her instructions but none were forth coming. Then on Friday, May 24th I was so irritated that I took the drive to the store where we had gotten it and asked to return the drive. The gentleman who was working with me was nice and tried to help but the women whose name is Laura possibly the manager came over when he asked for help and in my view started throwing attitude about the 30 day limit, but then did make a suggestion about setting up a way to go through my email to change by password and was told that that would work.

Not receiving email on my phone I drove home and sure enough there was a way to change my password for the Sprint Drive after verifying my email address. Well because I did this and then tried to get the Drive to work I was locked out of the Drive getting a message that meant the device was stolen which did not help my frustration. It took 45 minutes to get to the resource center, waited for abut 10 - 15 minutes to see a gentlemen there who was nice told me he could not do anything about the Sprint Drive because it was purchased at another store and did not have access to their receipts as it was not a "true" Sprint store.

He also told me to take the Drive back to the store where I bought it and have them exchange it. So back to the store on 34th St. South I went with the Drive in hand and when I walked in I waved at the gentleman who helped me before and I told him what the gentleman at the resource center said about exchanging the Drive.

There were no other customers in the store and the women who was there before yelled across the store that it was beyond the 30 days and they would do nothing about the Drive. I told the gentleman and she was there what had happened with the fix they recommended and that the drive needed to be replaced. Again she yelled across the store that it was beyond the 30 days and there was nothing she could do.

At this point my frustration hit a high note and I stated to her that the fix they recommended locked me out of the drive saying it was "stolen" and they needed to make this right. Again she yelled that it was beyond the 30 days and as I left she said she was sorry there was nothing she could do and I shot back at her that that was not true she just did not want to and also told her I would be reporting this and her to Corporate to which she replied "go ahead".

I was so livid and frustrated that after I got home I called the customer service line again and this time spoke to a women who I requested rather forcefully that I wanted to speak with a Manager at customer service. She put me on hold and then I spoke with a gentleman with whom I had to retell my story which he did not get that this was building over a 10 day period and spent over an hour on the phone with him.

He contacted the manager Chris at the resource center and they would not even own up to the fact that they told me to take the Drive back to the store where I bought it and there were no notes in my file with Sprint that I even went to the resource center my husband and I arrived at the resource center and signed in some time between 3 and pm.

It is not the money as much as the ineptitude of some of your customer and resource center staff - not to mention the lies told by the resource center manager - and the very, very, horrible customer service or lack there of by Laura at the 34th St South store. Also during my last conversation with the gentleman with whom I last spoke I strongly and plainly made myself clear that I wanted Laura fired.

I do understand that this will not happen as Sprint apparently is incapable of even fixing a Sprint Drive let alone divesting themselves of persons who are horrible at customer service Laura and who do not tell the truth Chris. So the next move is to not have a kind word to say about your company in the future.

By the way there are blogs about Sprint and how your staff have treated long standing customers out on the web. You might try reading some of them to help understand your customer service issues. I see this commercial for satisfaction guarantee. Of coarse only for. What they wont explain is how when they tell you to set up with autopay to lock in your low price for the full 18 month term.

Then surprise! Than it gets better. They tell me i wont get to keep the phone after the 18 months without paying a fairly large amount. They really need to watch the sales representatives which are selling lies. I was told after 12 months i would have the option to pay off the remaining 6 months on the phone or upgrade, or just keep until 18 months to own the phones. The sales rep's rush you through the whole process so you dont get to read anything, and just keep assuring you how great a deal your getting.

Ive also had better service with cheap services even prepaid throw away phone services are much better than sprints. They definitely dont care about their customers at all. We are just a bank account to them! They also told me the can send me a copy of my contract now that i only have 3 months left of getting bent over! I really think the salesperson who was lieing to me should have to pay for the extra money i wasnt supposed to be spending "on my great deal"!

Then had the nerve to call me and try to get me to stay with them without a bad review. If i could, i would give sprint a negative 20 stars. I have already gone as for as to inform anyone i come in contact with whether im at the market, gas station, even outside of sprint store when i have to go there, they they would be better off with metro pcs. At least they wont raise your bill with no warning. And get this.

They tell me i could have seen my bill would go up in my account on phone, but the service is soo bad, i give up after 10 minutes of the damn thing loading cause of crappy service! When upgrading my son's phone we were told that they had a promotion with that phone and son could select some accessories completely FREE. My son is a witness and when I called the store where we purchased phone, Store Manager, Christian, said I was about the tenth person who had complained about the individual, Bartholomew Dewitt-Sutton.

I spent over 90 minutes on the phone with Sprint and was promised a phone call the following day for resolution if I would call the store and talk to them. I never got a phone call from the supervisor, Shondra sp. I have contacted an attorney for advice and for next steps but I am not hopeful.

One of the Sprint reps told me he was sorry for my experience but said all phone companies are the same so good luck My rating experience would be negative 5 for the simple reason that the representative gave me the run around and denied giving me corporate office number pressuring me to stay with sprint me having talk to 8 representatives for a period of 5hrsand not getting nowhere always getting false information.

At that time, we bought 4 new phones, added 3 additional lines to our account. The television was supposed to be a promotion from LG. We were told this would be shipped to the store in Conroe. Julian Landaverde was our salesman who said he would fill out papers. That was just after Christmas. We have been in the store multiple probably up to 20 times, by the various people on my account, my husband 3 or 4 times , my daughter 3 or 4 times , my grandson probably about 5 times -- he's the one who is supposed to get the tv , myself about 5 times since Christmas, probably more.

However, Julian apparently did not fill out the proper paperwork. My grandson was supposed to be the large-screen TV. He was in the store many times, I stopped in the store several times, my husband stopped in the store, never were we told there was paperwork that needed to be filled out. Finally after all this checking we are told it was too late the promotion was over and WE had not filled out the proper paperwork.

I asked to speak to the manager, and the young man said he was the manager. Each time we had gone into the new Sprint store at and I, we were told there were problems with the delivery of the TV's, some people had received them, some had not. Then when my grandson went in to check again, they told him that he was not registered to received the LG TV.

And "NOW" it was too late to register. This is totally unacceptable. The Sprint employee that we worked with us on this is Julian Landaverde now apparently the Willis Texas Sprint store manager , but I was told I would have to contact Julian. I asked for the District Manager's name and phone number. I was told he could not give me that information. I said then call him and I will talk to him here. They could not do that either. So then I asked if I could have the LG rep's name and phone number.

They also told me the promotion was over and regardless they could not honor it after I explained the situation to them. Then the store manager said we should have received an email telling us to fill out the paperwork. I told them I had never received the email. He checked my email and said he didn't see it either. Again he said I could take this up with the employee who we worked with who was now a manager in the Willis Texas store, Julian Landaverde.

I told him I bought my phone at the Conroe Texas store and that was who I was dealing with. I told him what if this employee was no longer with the company, was I supposed to chase him down. This was this store's problem. But I found it quite interesting that the manager of the Conroe store would not contact his district manager or area manager nor would he allow me to speak to him.

We we have been with Sprint for several years now and just added three lines to our account. If this is how Sprint is going to treat their customers, I think it's time to find a new provider. I don't want to go to that extreme, but if Sprint is not going to follow through with their initial agreement, I will have no other recourse. Why would we have taken one LG phone as a free phone and the other not, if we had not thought that we were going to get the 55" LG TV.

You: I've kept copies of the complaints I turned in as well as the correspondence with LG. The Sprint Store, S. I did a chat with Veda S and I have a transcript of that interaction. This was her last message to me:. Veda S. I personally never shared any wrong information and this is highly unacceptable action in Sprint.

Please rest assure we will take care of the issue for you. I created your case and allow me some time to send the copy of the chat, contact details and notes to our dedicated escalation expert team. I did receive a phone call from someone who I could hardly understand, but he told me he was calling the Conroe store and I should go back to the store because he was telling them that they needed to rectify this situation.

I did go back in last weekend, May 18, and they were again completely unable to help. The young man who is the store manager called his area manager and stepped outside the store to talk with him and came back in and told me they could offer me an ipad. I told them I had two at home and that was unacceptable.

No, they could not do that. At that point, I left the store, telling him that they have basically lost us as a customer and that is 5 lines and we've been with them for several years. If that didn't mean anything, well, that explains why this is all happening, no customer service mentality at all. And, I do not intend to stop there. I will not let this drop.

I have turned this over to a television investigative reporter and referred them to look at the Sprint corporate website and see all the complains similar to mine. I sincerely hope Sprint can fix their customer service problem.

Service was great. Now I upgraded my phones and now my coverage sucks. Drop calls all the time. Calls time out. And the monthly cost is per month. I am not getting what I pay for. Between my adult children and myself whom all now have sprint experience the same services. Crappy service. And we all have updated apple iPhones.

I had insurance on my phones I called the insurance claim number only to be told that my phones were obsolete they stop making that model and that they could not help me to buy a new phone. I went the the Sprint Store at Central Ave. I told the clerk that I wanted to pay my phone bill but I had only 10 mins because I had a bus to catch.

Well this clerk named Curtis took over 5 mins trying to logon to the computer but was still not able to do so. I said can you get a mgr. Finally the other clerk came over and logged in. Then Curtis was trying to access the screen to process a Virgin payment and again took over 5 mins. I said can you just give me my change, I don't need the receipt. Again he just stood there giving me and indignant looks and said not til I get to the screen to do it. At this point I was watching what he was doing and it looked to me that he was deliberately trying to take as long as he could just to mess with me.

Needless to say it took over 15mins for him to finally give me my change and receipt. I asked him for his name and again he just stood there looking at me like he wanted to punch me or something and refused to give me his name. I had to ask him 3 times before the other clerk told him to. Extremely poor custome service from the Curtis.

I truly believe that since I was the only white guy in the store that I was being subjected to racist behavior on the part of this Sprint Employee. He went out of his was to be not only uncooperative and rude but purposively delaying the process because I am white and I was not happy with his extremely poor and purposively slow service. There is sometimes a delay before the call connects. This poor service comes and goes. Right now it is very hard to make calls in zip code.

Sprint insurance is a joke they deny the repair on two of my phones via insurance claims. They offered me a a6 for and the phone is valued at Once I called customer service they assured me they could help me once I canceled my insurance policy for those phones. Good thing I'm a preferred customer since What a joke of a company I have robot callers using your service calling my home number and like to report them to you and see if your company can get them stopped, please.

The number who calls here is form Monroe, Ga. I do not know who the number belongs to or who is calling other than a scammer. I thank you for your help as blocking this number to my home number. I order here transfer and finally did but put me hanged on the phone waiting and waiting. I was greeted by sales rep Elizmar Montanez. She asked me if I wanted the Sprint insurance on the phone and I told her no. I told her to proceed and sign me up for it. I have been with Sprint for almost 20 years.

These are my issues: 1. She lied about what I would pay for the phone. She lied about the fact that I was purchasing the phone with two years of monthly payments and then own the phone. When asked if I wanted the insurance plan on the phone I said no but she signed me up for it anyway. She changed my plan from an unlimited plan to a limited data plan without telling me or my consent. I became aware of all this when I got the message on my phone that I had reached my data limit.

I called Sprint customer service to see what had happened. The agent told me of all the changes that were made to my service and the monthly costs. I was able to get them to put me back into the unlimited data plan and remove the insurance on the phone from my plan. The agent told me I would have go to the store of purchase to resolve the rest. I returned to the store where all this happened to resolve the issue.

I was seen by the stand in store manager but he put everything off on me and offered no help in resolving any of this. He showed me a summary sheet and told me I signed it because all employees are required to have it signed by the customer at the time of sale. The summary showed changes and costs to devices and service clearly and easy to follow.

I told him I had never seen the form and he argued that I must have signed it. I asked him to pull up my file and show it to me. After a long period of trying to get this resolved with no help from the manager he printed off a copy of some of the contract to show me I had signed for it.

He printed off another signed contract and told me it was a previous upgrade signature but it was the exact same paper he showed me the first time. He actually tried to make me believe the second print off was from a previous time and the signatures matched. I told him I knew what he did and insisted on seeing another copy of a previous contract. He produced one and it looked much like my signature and was clearly very different than the one from the date of purchase that he first showed me.

He was very condescending and avoided answering anything that might imply Elizmar Montanez did anything wrong. I have never been treated by a manager of a store as rudely and without concern over what had happened by anyone in my life. I wish I could give them no stars. I decided to leave my current provider and switch to sprint. I had visited a sprint store with my daughter I was looking for two lines and devices.

I was told if I opened up five lines it would cost about the same and I would receive three tribute phones at no cost I also made sure that the three "free" phones were not going to be charged I was at the store for about two hours switching everything I was a little upset about this because had I known at the time of the transaction in would not have gotten the extra lines I couldn't get the watch because at the time I couldn't afford the down payment I feel like they took advantage to meet their goal.

I'm sure if you pull up my phone number you will see the many phone calls I've made Betany Christown mall Sprint. HE recommended the best Note9. Now I do not have voice over LTE and am in voilation of my company phone contract for 18 months.. I feel as though the online chat customer service help are not understanding at all. I have been having financial difficulties due to being sick was out of work for weeks.

Yes I fell behind on all my bills. But have always made a monthly payment to sprint yes late. I explained the situation and absolute compassion. My problems started on Friday of last week. Spent 2. My problem has not changed since Friday!!! More lies from management told me my plan did not include Mobile Hot Spot.

Your Supervisor moved my plan to 4G LTE at your expense said she would call tomorrow to see if my problem improved. My problem did not improve an other lie said she would call between 1 and 3 PM central standard time. The closest factory repair store was Mary Ester, Florida. Will let you know what happens in the morning. I have been more than patient trying to fix my phone. There is an employee there who curses almost constantly. In front of customers and preachers.

She was fired today, but somehow, rehired because apparently, someone with a foul mouth and no manners is worth more than a customer's experience in your store. I am very disappointed. Sprint insists on overcharging then refuses to do a refund. I have tried to discontinue a line for almost 3 years. No one returns my calls after numerous requests. My rates have increased for no apparent reason and no prior call to explain about increased rates.

Customer service is sooooo knowledgeable about their company policies. Trying to call in to get help is a joke! On hold for 23 plus minutes now. I would appreciate someone calling me that is authorized to handle my issue. Took 4 days to Unlock phone, took a rep and her manager to get the correct pay off number to payoff my phone, 45 min, 2 reps, 1 manager to let me know I cannot Disconnect my service in the middle of a billing month and let me know it can only be done at the end of the cycle and they do not Pro-rate.

Bill Date 15th Cycle ends 21?? Just a bunch of dopes who are Not on the same page at customers expense. He then went on my sprint account and added these phones to two new lines. I have the IMEI numbers and phone numbers that were put on my account. He also ordered a phone , told me it would be mailed to me.

But I never received any phones at all. I have been a customer for 10 years and I hope you can help me. I am disabled too so I hope we can take care of this. Also he told me that they would pay my cell phone bill which was I canceled my service February 21, to go with Verizon. I called for my account number and they asked me if there was anything they could do to keep me on and I responded "no. I called customer service and they said they would take half off my bill.

I called back and they gave me the worst time on the phone. I ended up paying the bill because they would not back down. I don't know how Sprint can charge me when I canceled my phone, traded in my number, and have a whole different phone number. They state that I never canceled which is not true at all and they as much called me a liar.

I have 3 witnesses to my conversation with the Sprint representative. I will never recommend Sprint to anybody nor will I ever consider ever, ever going back to Sprint. I have never been treated so horribly in my life. I was a good customer and to be treated so horrible is just not right especially when you people make the money you do. What goes around, comes around! Remember those words cause Sprint has it coming to them.

I was told that sprint had really good coverage where we live and as soon as I got home my phone went straight to roaming and my wife and mother in law have each been having there own problems as well. To be perfectly honest I kind of feel like I was tricked and we just want to either get our problems fixed or give everything back and we'll go elsewhere. Never received a call that the phone had came in.

That same evening I called again and was told it was at the store we close at 7. Young lady working activated it in store. Get home and phone activated but not working had to call and type in code to start working. Very disappointed in the whole turn of events as we have been loyal customers since around This is the worst company I have ever tried to call.

They placed charges on my bill, when I called to dispute them I was placed on hold for over 1 hour and finally I hung up. Stay away from them!!!! You will not save money because you will spend hours of your time trying to fix the fraudulent charges on your bill!!!

I wish I could give 0 stars. I am no longer a sprint customer however, I keep getting bills sent to me. I have had this happen previously and I was told that everything was paid in full. When I try calling Sprint about this, I keep getting hung up on. I was supposedly transferred to a Manager twice and each time the manager would put me on hold and hang up.

No one ever calls back either. I keep getting sent mail threatening to send me to collections but each time you try to address the problem no one helps you. Many people at their customer service line have a hard time understanding English; they are rude and inconsistent. Every time I call I get a new balance and new reason why there is a balance and then after waiting hours I get hung up on.

I was even supposedly given a direct to a manager and when I called it, it was a restaurant. I also tried calling the on the bill and each time you call that it automatically hangs up on you. I had no problems until this year. I had three separate encounters with horrible customer service.

In the past sales jumped at a chance to sell me a phone. Literally gave me no information except I was eligible for an upgrade. Well I already knew that. I hung up all three times. So I called Apple who would love to do business with me and does the same payment plan as sprint. I rather give a company that cares my money then one with a bunch of horrible customer service!!!! Switched to sprint from Verizon. Did this while they had instore promo going on for 9. Was also supposed to receive 5 They were also supposed to pay up to And I have been bounced back and forth since then.

Last week was the best yet. Finally got to go over everything with a supervisor by calling she confirmed all of what I stated and then proceeded to tell me that I am even being over charged on each line, so with that said I am being over charged about Not an exeragation!.

Was told that she would reach out to head service rep in my area and get this taken care of. Following day went to store to see if anything had been done. Girl there went over my bill and told me flat out that the person who did my plans LIED her words and that I am not eligible for any promotions and that my bill is correct. And there is nothing that can be done. So as of now I have over paid about And I might add that my Verizon service beats sprint's service hands down.

I had a air card for10 yrs. It has not worked for about 2 yrs. I continue to pay my I went and called sprint to help me to get a new air card. I was told to get zing. I did then I was told MiFi. Which I did. Wr had issues getting it connected. Ryan from sprint told me as long asi bought the mifi my plan would not change. Well it did then they jacked up the price to I never agreed to change plans and had no knowledge sprint didthis till i went in the store!

I want my plan back I have never been so disgusted with a company for their service like I have in the last 2 months with Sprint. I have been a customer for 18 years and have 4 phones with 5 at one time you.. Shortly after that My wife's phone started acting up. Roaming often, could not send MMS messages and got very hot.

Since then I have been to my local Sprint store non-corporate at least 10 times they were far more helpful than anyone on the help line and have spent in excess of 6 hours on the phone 2. We tried every possible troubleshooting, then they escalated it up to a higher level. Wash,rinse repeat. During this time I found out there was an issue with many of these phones. My phone was not working well either but because my wife's was so bad basically a 5" computer , I didn't pay as close attention to mine.

To sum it up, I have been given the runaround trying to get the phones replaced. Today I called Sprint, then was passed to Asurion hung up on during the transfer Back to Sprint then back to Asurion, then back to Asurion, hung up on again, back to Sprint and finally back to Asurion. All this is just wrong! It is common knowledge that there was an issue with the new S10 series. It should have been taken care of the 1st time by Sprint I forgot, initially I was told to call Samsung because it was their problem.

I am not a Samsung customer, I am a Sprint customer. I have been told that customers could take their defective devices back to a Corporate Sprint store to be replaced. Unfortunately I am miles from the nearest corporate store. Why didn't Sprint make an exception to allow the local stores to service customers with no corporate store nearby, knowing the gravity of the situation.

It is unthinkable that you would treat your loyal customers with such disregard. I will seriously be considering other alternatives in the future. After 19 yrs w Sprint, I am fed up. What a bunch of extended of schemers and run aroind. Play w my gigs, then slow me up repeatedly. Add a line for a senior, no discounts for them, OR for being a loyal customer for almost 2 decades.

Call to resolve a matter and they switch you around countless times or have you call another number after a bunch of questions they dont do anything about. You call the number and it a bunch of agents again then they put you on hold forever. After She said, yes let me check this for you. After another 14 minutes w her, she pickef up and kindly said, the line had been scheduled to be disconnected. I said I dont want it sceduled I want it cancelled altogether. Then explained they are turned off on bill close date.

Then said I didnt need a confirmation, but gave me an Interaction. So whats the difference? Apples or oranges. The very first agent I spoken too, Joe called back to make sure it was handled. When I told him what happen he apologize profusely. Imagine after 19 yrs of businesss w Sprint And go elsewhere.

Sprint has horrible billing practices. They add on items to your bill and then refuse to credit you for those items. They also will end your chat session in the middle of it without resolving the issue. My sister passed and I called to discuss the phones and hot spot my sister had. I informed them my sister lived in Los Angeles and I was in Dallas. When I went to see her and take care of her burial arrangements, I only got the one phone back from her daughter.

I could not go into the house to get the hot spot, iPad, and other phone. I paid the difference on the hot spot and iPad. The phone was lost. I and was told to just bring in the death certificate with the one phone I had and all fees and remaining charges associated with those items would be waived.

Went to the store when the death certificate arrived and was told I needed to email it in and they would send a kit for the phone. Tried to request the kit and was told one would be sent to me and that I needed to mail or fax the death certificate. I mailed it in. I got a call today from the collection department telling me I still owed and only the one phone I returned would be not charged and I would have to pay on the others.

My sister had two phones, and iPad and a hot spot in her possession. Since one phone was used for her and my niece, I am told that one will not be credited. This has been the most stressful process ever - let alone trying to still heal from my sister's untimely death.

Now I have to dispute this or pay before it impacts my credit. The people say " sorry to hear about your loss" but there is no sincerity or care behind the words. I just hope they never have to experience what I have. I wish I could give zero stars.

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That small print means you cannot participate in a class action lawsuit but it also means you can utilize binding arbitration as a legal alternative to a lawsuit. Binding arbitration costs companies like Sprint money, so once they are notified that you have started the process, they will very likely try to settle early. When to try it: Any situation where you believe Sprint intentionally misled you, violated the law, or violated their contract with you is grounds for using consumer arbitration.

Arbitration claims are not just a chance to list your complaints against the company but rather an opportunity for you to say exactly what you want Sprint to do to fix the problem which can include financial compensation. What you need to do: Fill out our form below, to start your claim against Sprint. What to expect: For more details about arbitration, click here.

You can also start your claim below and let FairShake help! How to Cancel Sprint. Understand Sprint Early Termination Fees. Refurbished Phones from Sprint. Best of the Best. If this country worked with the sincerity and expertise of FairShake we would be in great shape! They got more done in a few weeks than I did in over two years. They are really a light for us in a very hard time.

Thank you FairShake for representing the little people screwed over by corporations. I was having problems with the company for months. That you could make it resolved in a few days is wonderful. It's not right what Big Business can get away with if we let them. People need to know someone is out there to help! Learn your options to get your voice heard and make Sprint pay. Start Now. Take your complaint beyond customer service and get a real resolution. Get Help with Your Financ Get Help with Your Teleco Customer Service.

Consumer Arbitration. Small Claims Court. How to Cancel Sprint Read More. Refurbished Phones from Sprint Read More. Allie, real FairShake customer. John, real FairShake customer. Mark, real FairShake customer. Amanda, real FairShake customer. This all seems like a scam to make me pay for the unlimited plan I am really disappointed and am considering switching back to Verizon after this experience.

I been on hold 45 minutes after a rude account representative Gina i I need to speak with some immediately! Or I will be canceling all existing service! I have been waiting for a stupid print out of my bill. I have been overlooked once. There should be a better customer service at your store.

I honestly hate coming into your store. Because of this reason. There are things one could do to be more professional and costumer oriented. An hour just for a print out to see why you are taking more of my money. I would not give Sprint even a 1 it would be a zero. Horrible customer service they have lied to me multiple times. They are charging me a outrageous amount for a phone that is not reliable.

I purchased an iPhone 10 from sprint on broadway in Merrillville Indiana within 24 hours an error message popped up for support. He informed me that they could only take the phone back if it was returned in the same condition stating that I was at fault for the button. After trying to reach cooperate he finally reached his general manager who sold me the phone she also had to convince him to help me however this guys attitude while I am here is very disgusting and he seems upset that he could not just turn me away.

I do not appreciate this disrespect as a longtime customer. I am still waiting to be assisted after over 30 minutes without the employee even acknowledging my presence or apologizing for the wait. I am about to leave and go somewhere else, as in a different carrier.

For the amount of money I spend per month for my entire family's phones and services, this lack of customer service is unacceptable. Two people came in after me and left already. How do you plan to make this up to me as my time is valuable and I pay for these services?

They do not care about people. They are only out to sell and push more product. You ask how to get your bill down and they tack on more and more until you are paying more fo a phone, not less. When you go in to store for assistance, plan on at least one or two hours.

Unless you are buying, then they push you right through. After you just dumped a ton of money with them. Big RIP off. We have been with them fifteen years and have grown extremely dissatisfied over last two years. Changes in this case are not for the better. I was tryin to find out how much it would cost to cancel my account with sprint I was also told that if I can proof I have bad reception I will receive a waiver for some charges of what I owe on my phone also received an email but when called they said they never heard of that and no record I was told that or that an email was sent to me I called 5 different people so far and they all told me different stories I am currently on hold with the fifth person on hold for 10 minutes now and counting I have been with Sprint since August and I have had an issue every single month.

They offered me an IPhone X and an iPad along with the assurance of a great international contract. This is not true because when my bill came in October I had overage charges that were close to dollars. I had to call the international department who gave me the run around before telling me that the service is to weak to place calls using your data so when you are having a video call that time is actually roaming minutes.

Then they told me that if I used wifi calling and turned off my data that my roaming minutes would not be used. In January I actually spoke with a Sprint representative about a dollar phone bill. This bill was dropped to 81 dollars after my dispute which seemed a bit odd but I thought Sprint was attempting to help me. Unbeknownst to me it was added to next months bill. I called back the following day to the International office who told me they have no record of anyone telling me false information.

But I thought all calls are supposed to be recorded and monitored for training and customer service purposes? In March I attempted to cancel my service and they told me the only way I could do that was to pay 1, plus dollars for my phone and Ipad. I explained that I travel to teach children and that I could not send their devices to them, but I could I pay The Sprint representative took my payment and told me my account would be in a seasonal suspension.

I paid the money so they would not attempt to ruin my credit. She told me my next bill would be 80 dollars. I received my bill that is due June 7th it is about dollars. Please avoid Sprint at all cost. The international Department along with other Sprint representatives have been misleading costing me hundreds of dollars.

Sprint is money hungry and will tell you lies to their customers for money. Oh I forgot to mention the Visa Card that they were supposed to give me for the phone that I turned in. I turned my phone in back in September and received my Visa card in March. My husband and I have been customers of Sprint since and up until the last two weeks have been very satisfied with our service In April my Husband upgraded his phone at a store on 34th St.

South in St. Petersburg Florida. At the time my husband upgraded his phone we agreed to have the Sprint Drive installed in our car. We were pleased with the explanation of how it worked and were pleased with how we could track what was happening with our car. In fact what started this was when we were traveling about 50 miles south to a doctor's appointment and we received a warning about mechanical trouble with the car.

On our way home we stopped at our local garage and explained the issue. The car was brought into the garage the next day and the issue resolved. Upon return home, however, the Sprint Drive was laying on the floor on the driver's side and I put it back into the slot under the dash. From that time on the Sprint Drive did not work and when I tried to get resolution on how to fix the Drive no one seemed to know what to do. The first customer service person I spoke with stated he would put in a work order with tech which he did as I received a call and voice message from a women who texted instructions on how to fix the issue.

Unfortunately I did not understand the instructions in the text and she and I played telephone tag over a period of about days - leaving messages back and forth. Frustration on my part was building as all I needed was some guidance about her instructions but none were forth coming.

Then on Friday, May 24th I was so irritated that I took the drive to the store where we had gotten it and asked to return the drive. The gentleman who was working with me was nice and tried to help but the women whose name is Laura possibly the manager came over when he asked for help and in my view started throwing attitude about the 30 day limit, but then did make a suggestion about setting up a way to go through my email to change by password and was told that that would work.

Not receiving email on my phone I drove home and sure enough there was a way to change my password for the Sprint Drive after verifying my email address. Well because I did this and then tried to get the Drive to work I was locked out of the Drive getting a message that meant the device was stolen which did not help my frustration.

It took 45 minutes to get to the resource center, waited for abut 10 - 15 minutes to see a gentlemen there who was nice told me he could not do anything about the Sprint Drive because it was purchased at another store and did not have access to their receipts as it was not a "true" Sprint store.

He also told me to take the Drive back to the store where I bought it and have them exchange it. So back to the store on 34th St. South I went with the Drive in hand and when I walked in I waved at the gentleman who helped me before and I told him what the gentleman at the resource center said about exchanging the Drive.

There were no other customers in the store and the women who was there before yelled across the store that it was beyond the 30 days and they would do nothing about the Drive. I told the gentleman and she was there what had happened with the fix they recommended and that the drive needed to be replaced. Again she yelled across the store that it was beyond the 30 days and there was nothing she could do. At this point my frustration hit a high note and I stated to her that the fix they recommended locked me out of the drive saying it was "stolen" and they needed to make this right.

Again she yelled that it was beyond the 30 days and as I left she said she was sorry there was nothing she could do and I shot back at her that that was not true she just did not want to and also told her I would be reporting this and her to Corporate to which she replied "go ahead". I was so livid and frustrated that after I got home I called the customer service line again and this time spoke to a women who I requested rather forcefully that I wanted to speak with a Manager at customer service.

She put me on hold and then I spoke with a gentleman with whom I had to retell my story which he did not get that this was building over a 10 day period and spent over an hour on the phone with him. He contacted the manager Chris at the resource center and they would not even own up to the fact that they told me to take the Drive back to the store where I bought it and there were no notes in my file with Sprint that I even went to the resource center my husband and I arrived at the resource center and signed in some time between 3 and pm.

It is not the money as much as the ineptitude of some of your customer and resource center staff - not to mention the lies told by the resource center manager - and the very, very, horrible customer service or lack there of by Laura at the 34th St South store. Also during my last conversation with the gentleman with whom I last spoke I strongly and plainly made myself clear that I wanted Laura fired. I do understand that this will not happen as Sprint apparently is incapable of even fixing a Sprint Drive let alone divesting themselves of persons who are horrible at customer service Laura and who do not tell the truth Chris.

So the next move is to not have a kind word to say about your company in the future. By the way there are blogs about Sprint and how your staff have treated long standing customers out on the web. You might try reading some of them to help understand your customer service issues.

I see this commercial for satisfaction guarantee. Of coarse only for. What they wont explain is how when they tell you to set up with autopay to lock in your low price for the full 18 month term. Then surprise! Than it gets better. They tell me i wont get to keep the phone after the 18 months without paying a fairly large amount. They really need to watch the sales representatives which are selling lies.

I was told after 12 months i would have the option to pay off the remaining 6 months on the phone or upgrade, or just keep until 18 months to own the phones. The sales rep's rush you through the whole process so you dont get to read anything, and just keep assuring you how great a deal your getting. Ive also had better service with cheap services even prepaid throw away phone services are much better than sprints.

They definitely dont care about their customers at all. We are just a bank account to them! They also told me the can send me a copy of my contract now that i only have 3 months left of getting bent over! I really think the salesperson who was lieing to me should have to pay for the extra money i wasnt supposed to be spending "on my great deal"! Then had the nerve to call me and try to get me to stay with them without a bad review. If i could, i would give sprint a negative 20 stars.

I have already gone as for as to inform anyone i come in contact with whether im at the market, gas station, even outside of sprint store when i have to go there, they they would be better off with metro pcs. At least they wont raise your bill with no warning. And get this. They tell me i could have seen my bill would go up in my account on phone, but the service is soo bad, i give up after 10 minutes of the damn thing loading cause of crappy service!

When upgrading my son's phone we were told that they had a promotion with that phone and son could select some accessories completely FREE. My son is a witness and when I called the store where we purchased phone, Store Manager, Christian, said I was about the tenth person who had complained about the individual, Bartholomew Dewitt-Sutton.

I spent over 90 minutes on the phone with Sprint and was promised a phone call the following day for resolution if I would call the store and talk to them. I never got a phone call from the supervisor, Shondra sp. I have contacted an attorney for advice and for next steps but I am not hopeful. One of the Sprint reps told me he was sorry for my experience but said all phone companies are the same so good luck My rating experience would be negative 5 for the simple reason that the representative gave me the run around and denied giving me corporate office number pressuring me to stay with sprint me having talk to 8 representatives for a period of 5hrsand not getting nowhere always getting false information.

At that time, we bought 4 new phones, added 3 additional lines to our account. The television was supposed to be a promotion from LG. We were told this would be shipped to the store in Conroe. Julian Landaverde was our salesman who said he would fill out papers. That was just after Christmas. We have been in the store multiple probably up to 20 times, by the various people on my account, my husband 3 or 4 times , my daughter 3 or 4 times , my grandson probably about 5 times -- he's the one who is supposed to get the tv , myself about 5 times since Christmas, probably more.

However, Julian apparently did not fill out the proper paperwork. My grandson was supposed to be the large-screen TV. He was in the store many times, I stopped in the store several times, my husband stopped in the store, never were we told there was paperwork that needed to be filled out. Finally after all this checking we are told it was too late the promotion was over and WE had not filled out the proper paperwork. I asked to speak to the manager, and the young man said he was the manager.

Each time we had gone into the new Sprint store at and I, we were told there were problems with the delivery of the TV's, some people had received them, some had not. Then when my grandson went in to check again, they told him that he was not registered to received the LG TV. And "NOW" it was too late to register. This is totally unacceptable.

The Sprint employee that we worked with us on this is Julian Landaverde now apparently the Willis Texas Sprint store manager , but I was told I would have to contact Julian. I asked for the District Manager's name and phone number. I was told he could not give me that information. I said then call him and I will talk to him here. They could not do that either. So then I asked if I could have the LG rep's name and phone number. They also told me the promotion was over and regardless they could not honor it after I explained the situation to them.

Then the store manager said we should have received an email telling us to fill out the paperwork. I told them I had never received the email. He checked my email and said he didn't see it either. Again he said I could take this up with the employee who we worked with who was now a manager in the Willis Texas store, Julian Landaverde. I told him I bought my phone at the Conroe Texas store and that was who I was dealing with.

I told him what if this employee was no longer with the company, was I supposed to chase him down. This was this store's problem. But I found it quite interesting that the manager of the Conroe store would not contact his district manager or area manager nor would he allow me to speak to him. We we have been with Sprint for several years now and just added three lines to our account. If this is how Sprint is going to treat their customers, I think it's time to find a new provider.

I don't want to go to that extreme, but if Sprint is not going to follow through with their initial agreement, I will have no other recourse. Why would we have taken one LG phone as a free phone and the other not, if we had not thought that we were going to get the 55" LG TV. You: I've kept copies of the complaints I turned in as well as the correspondence with LG. The Sprint Store, S. I did a chat with Veda S and I have a transcript of that interaction. This was her last message to me:.

Veda S. I personally never shared any wrong information and this is highly unacceptable action in Sprint. Please rest assure we will take care of the issue for you. I created your case and allow me some time to send the copy of the chat, contact details and notes to our dedicated escalation expert team. I did receive a phone call from someone who I could hardly understand, but he told me he was calling the Conroe store and I should go back to the store because he was telling them that they needed to rectify this situation.

I did go back in last weekend, May 18, and they were again completely unable to help. The young man who is the store manager called his area manager and stepped outside the store to talk with him and came back in and told me they could offer me an ipad. I told them I had two at home and that was unacceptable.

No, they could not do that. At that point, I left the store, telling him that they have basically lost us as a customer and that is 5 lines and we've been with them for several years. If that didn't mean anything, well, that explains why this is all happening, no customer service mentality at all. And, I do not intend to stop there. I will not let this drop. I have turned this over to a television investigative reporter and referred them to look at the Sprint corporate website and see all the complains similar to mine.

I sincerely hope Sprint can fix their customer service problem. Service was great. Now I upgraded my phones and now my coverage sucks. Drop calls all the time. Calls time out. And the monthly cost is per month. I am not getting what I pay for. Between my adult children and myself whom all now have sprint experience the same services. Crappy service. And we all have updated apple iPhones. I had insurance on my phones I called the insurance claim number only to be told that my phones were obsolete they stop making that model and that they could not help me to buy a new phone.

I went the the Sprint Store at Central Ave. I told the clerk that I wanted to pay my phone bill but I had only 10 mins because I had a bus to catch. Well this clerk named Curtis took over 5 mins trying to logon to the computer but was still not able to do so.

I said can you get a mgr. Finally the other clerk came over and logged in. Then Curtis was trying to access the screen to process a Virgin payment and again took over 5 mins. I said can you just give me my change, I don't need the receipt. Again he just stood there giving me and indignant looks and said not til I get to the screen to do it.

At this point I was watching what he was doing and it looked to me that he was deliberately trying to take as long as he could just to mess with me. Needless to say it took over 15mins for him to finally give me my change and receipt. I asked him for his name and again he just stood there looking at me like he wanted to punch me or something and refused to give me his name.

I had to ask him 3 times before the other clerk told him to. Extremely poor custome service from the Curtis. I truly believe that since I was the only white guy in the store that I was being subjected to racist behavior on the part of this Sprint Employee. He went out of his was to be not only uncooperative and rude but purposively delaying the process because I am white and I was not happy with his extremely poor and purposively slow service.

There is sometimes a delay before the call connects. This poor service comes and goes. Right now it is very hard to make calls in zip code. Sprint insurance is a joke they deny the repair on two of my phones via insurance claims. They offered me a a6 for and the phone is valued at Once I called customer service they assured me they could help me once I canceled my insurance policy for those phones.

Good thing I'm a preferred customer since What a joke of a company I have robot callers using your service calling my home number and like to report them to you and see if your company can get them stopped, please. The number who calls here is form Monroe, Ga. I do not know who the number belongs to or who is calling other than a scammer. I thank you for your help as blocking this number to my home number.

I order here transfer and finally did but put me hanged on the phone waiting and waiting. I was greeted by sales rep Elizmar Montanez. She asked me if I wanted the Sprint insurance on the phone and I told her no. I told her to proceed and sign me up for it. I have been with Sprint for almost 20 years. These are my issues: 1. She lied about what I would pay for the phone. She lied about the fact that I was purchasing the phone with two years of monthly payments and then own the phone.

When asked if I wanted the insurance plan on the phone I said no but she signed me up for it anyway. She changed my plan from an unlimited plan to a limited data plan without telling me or my consent. I became aware of all this when I got the message on my phone that I had reached my data limit. I called Sprint customer service to see what had happened. The agent told me of all the changes that were made to my service and the monthly costs. I was able to get them to put me back into the unlimited data plan and remove the insurance on the phone from my plan.

The agent told me I would have go to the store of purchase to resolve the rest. I returned to the store where all this happened to resolve the issue. I was seen by the stand in store manager but he put everything off on me and offered no help in resolving any of this. He showed me a summary sheet and told me I signed it because all employees are required to have it signed by the customer at the time of sale.

The summary showed changes and costs to devices and service clearly and easy to follow. I told him I had never seen the form and he argued that I must have signed it. I asked him to pull up my file and show it to me. After a long period of trying to get this resolved with no help from the manager he printed off a copy of some of the contract to show me I had signed for it.

He printed off another signed contract and told me it was a previous upgrade signature but it was the exact same paper he showed me the first time. He actually tried to make me believe the second print off was from a previous time and the signatures matched.

I told him I knew what he did and insisted on seeing another copy of a previous contract. He produced one and it looked much like my signature and was clearly very different than the one from the date of purchase that he first showed me. He was very condescending and avoided answering anything that might imply Elizmar Montanez did anything wrong.

I have never been treated by a manager of a store as rudely and without concern over what had happened by anyone in my life. I wish I could give them no stars. I decided to leave my current provider and switch to sprint.

I had visited a sprint store with my daughter I was looking for two lines and devices. I was told if I opened up five lines it would cost about the same and I would receive three tribute phones at no cost I also made sure that the three "free" phones were not going to be charged I was at the store for about two hours switching everything I was a little upset about this because had I known at the time of the transaction in would not have gotten the extra lines I couldn't get the watch because at the time I couldn't afford the down payment I feel like they took advantage to meet their goal.

I'm sure if you pull up my phone number you will see the many phone calls I've made Betany Christown mall Sprint. HE recommended the best Note9. Now I do not have voice over LTE and am in voilation of my company phone contract for 18 months.. I feel as though the online chat customer service help are not understanding at all. I have been having financial difficulties due to being sick was out of work for weeks. Yes I fell behind on all my bills.

But have always made a monthly payment to sprint yes late. I explained the situation and absolute compassion. My problems started on Friday of last week. Spent 2. My problem has not changed since Friday!!! More lies from management told me my plan did not include Mobile Hot Spot. Your Supervisor moved my plan to 4G LTE at your expense said she would call tomorrow to see if my problem improved. My problem did not improve an other lie said she would call between 1 and 3 PM central standard time.

The closest factory repair store was Mary Ester, Florida. Will let you know what happens in the morning. I have been more than patient trying to fix my phone. There is an employee there who curses almost constantly. In front of customers and preachers. She was fired today, but somehow, rehired because apparently, someone with a foul mouth and no manners is worth more than a customer's experience in your store.

I am very disappointed. Sprint insists on overcharging then refuses to do a refund. I have tried to discontinue a line for almost 3 years. No one returns my calls after numerous requests. My rates have increased for no apparent reason and no prior call to explain about increased rates. Customer service is sooooo knowledgeable about their company policies. Trying to call in to get help is a joke! On hold for 23 plus minutes now.

I would appreciate someone calling me that is authorized to handle my issue. Took 4 days to Unlock phone, took a rep and her manager to get the correct pay off number to payoff my phone, 45 min, 2 reps, 1 manager to let me know I cannot Disconnect my service in the middle of a billing month and let me know it can only be done at the end of the cycle and they do not Pro-rate. Bill Date 15th Cycle ends 21?? Just a bunch of dopes who are Not on the same page at customers expense.

He then went on my sprint account and added these phones to two new lines. I have the IMEI numbers and phone numbers that were put on my account. He also ordered a phone , told me it would be mailed to me. But I never received any phones at all. I have been a customer for 10 years and I hope you can help me.

I am disabled too so I hope we can take care of this. Also he told me that they would pay my cell phone bill which was I canceled my service February 21, to go with Verizon. I called for my account number and they asked me if there was anything they could do to keep me on and I responded "no.

I called customer service and they said they would take half off my bill. I called back and they gave me the worst time on the phone. I ended up paying the bill because they would not back down. I don't know how Sprint can charge me when I canceled my phone, traded in my number, and have a whole different phone number. They state that I never canceled which is not true at all and they as much called me a liar. I have 3 witnesses to my conversation with the Sprint representative. I will never recommend Sprint to anybody nor will I ever consider ever, ever going back to Sprint.

I have never been treated so horribly in my life. I was a good customer and to be treated so horrible is just not right especially when you people make the money you do. What goes around, comes around! Remember those words cause Sprint has it coming to them.

I was told that sprint had really good coverage where we live and as soon as I got home my phone went straight to roaming and my wife and mother in law have each been having there own problems as well. To be perfectly honest I kind of feel like I was tricked and we just want to either get our problems fixed or give everything back and we'll go elsewhere. Never received a call that the phone had came in. That same evening I called again and was told it was at the store we close at 7.

Young lady working activated it in store. Get home and phone activated but not working had to call and type in code to start working. Very disappointed in the whole turn of events as we have been loyal customers since around This is the worst company I have ever tried to call. They placed charges on my bill, when I called to dispute them I was placed on hold for over 1 hour and finally I hung up.

Stay away from them!!!! You will not save money because you will spend hours of your time trying to fix the fraudulent charges on your bill!!! I wish I could give 0 stars. I am no longer a sprint customer however, I keep getting bills sent to me. I have had this happen previously and I was told that everything was paid in full.

When I try calling Sprint about this, I keep getting hung up on. I was supposedly transferred to a Manager twice and each time the manager would put me on hold and hang up. No one ever calls back either. I keep getting sent mail threatening to send me to collections but each time you try to address the problem no one helps you. Many people at their customer service line have a hard time understanding English; they are rude and inconsistent. Every time I call I get a new balance and new reason why there is a balance and then after waiting hours I get hung up on.

I was even supposedly given a direct to a manager and when I called it, it was a restaurant. I also tried calling the on the bill and each time you call that it automatically hangs up on you. I had no problems until this year. I had three separate encounters with horrible customer service.

In the past sales jumped at a chance to sell me a phone. Literally gave me no information except I was eligible for an upgrade. Well I already knew that. I hung up all three times. So I called Apple who would love to do business with me and does the same payment plan as sprint. I rather give a company that cares my money then one with a bunch of horrible customer service!!!!

Switched to sprint from Verizon. Did this while they had instore promo going on for 9. Was also supposed to receive 5 They were also supposed to pay up to And I have been bounced back and forth since then. Last week was the best yet. Finally got to go over everything with a supervisor by calling she confirmed all of what I stated and then proceeded to tell me that I am even being over charged on each line, so with that said I am being over charged about Not an exeragation!.

Was told that she would reach out to head service rep in my area and get this taken care of. Following day went to store to see if anything had been done. Girl there went over my bill and told me flat out that the person who did my plans LIED her words and that I am not eligible for any promotions and that my bill is correct. And there is nothing that can be done. So as of now I have over paid about And I might add that my Verizon service beats sprint's service hands down.

I had a air card for10 yrs. It has not worked for about 2 yrs. I continue to pay my I went and called sprint to help me to get a new air card. I was told to get zing. I did then I was told MiFi. Which I did. Wr had issues getting it connected. Ryan from sprint told me as long asi bought the mifi my plan would not change. Well it did then they jacked up the price to I never agreed to change plans and had no knowledge sprint didthis till i went in the store! I want my plan back I have never been so disgusted with a company for their service like I have in the last 2 months with Sprint.

I have been a customer for 18 years and have 4 phones with 5 at one time you.. Shortly after that My wife's phone started acting up. Roaming often, could not send MMS messages and got very hot. Since then I have been to my local Sprint store non-corporate at least 10 times they were far more helpful than anyone on the help line and have spent in excess of 6 hours on the phone 2.

We tried every possible troubleshooting, then they escalated it up to a higher level. Wash,rinse repeat. During this time I found out there was an issue with many of these phones. My phone was not working well either but because my wife's was so bad basically a 5" computer , I didn't pay as close attention to mine. To sum it up, I have been given the runaround trying to get the phones replaced. Today I called Sprint, then was passed to Asurion hung up on during the transfer Back to Sprint then back to Asurion, then back to Asurion, hung up on again, back to Sprint and finally back to Asurion.

All this is just wrong! It is common knowledge that there was an issue with the new S10 series. It should have been taken care of the 1st time by Sprint I forgot, initially I was told to call Samsung because it was their problem. I am not a Samsung customer, I am a Sprint customer. I have been told that customers could take their defective devices back to a Corporate Sprint store to be replaced. Unfortunately I am miles from the nearest corporate store.

Why didn't Sprint make an exception to allow the local stores to service customers with no corporate store nearby, knowing the gravity of the situation. It is unthinkable that you would treat your loyal customers with such disregard.

I will seriously be considering other alternatives in the future. After 19 yrs w Sprint, I am fed up. What a bunch of extended of schemers and run aroind. Play w my gigs, then slow me up repeatedly. Add a line for a senior, no discounts for them, OR for being a loyal customer for almost 2 decades. Call to resolve a matter and they switch you around countless times or have you call another number after a bunch of questions they dont do anything about.

You call the number and it a bunch of agents again then they put you on hold forever. After She said, yes let me check this for you. After another 14 minutes w her, she pickef up and kindly said, the line had been scheduled to be disconnected. I said I dont want it sceduled I want it cancelled altogether. Then explained they are turned off on bill close date. Then said I didnt need a confirmation, but gave me an Interaction. So whats the difference? Apples or oranges.

The very first agent I spoken too, Joe called back to make sure it was handled. When I told him what happen he apologize profusely. Imagine after 19 yrs of businesss w Sprint And go elsewhere. Sprint has horrible billing practices. They add on items to your bill and then refuse to credit you for those items.

They also will end your chat session in the middle of it without resolving the issue. My sister passed and I called to discuss the phones and hot spot my sister had. I informed them my sister lived in Los Angeles and I was in Dallas. When I went to see her and take care of her burial arrangements, I only got the one phone back from her daughter. I could not go into the house to get the hot spot, iPad, and other phone. I paid the difference on the hot spot and iPad. The phone was lost.

I and was told to just bring in the death certificate with the one phone I had and all fees and remaining charges associated with those items would be waived. Went to the store when the death certificate arrived and was told I needed to email it in and they would send a kit for the phone.

Tried to request the kit and was told one would be sent to me and that I needed to mail or fax the death certificate. I mailed it in. I got a call today from the collection department telling me I still owed and only the one phone I returned would be not charged and I would have to pay on the others. My sister had two phones, and iPad and a hot spot in her possession. Since one phone was used for her and my niece, I am told that one will not be credited.

This has been the most stressful process ever - let alone trying to still heal from my sister's untimely death. Now I have to dispute this or pay before it impacts my credit. The people say " sorry to hear about your loss" but there is no sincerity or care behind the words. I just hope they never have to experience what I have. I wish I could give zero stars. I switched 3 lines over from Verizon about three weeks ago and its proving to be the worst cellular decision I've ever made.

The service is not reliable, in fact I don't even think it can compete with some of the sub par prepaid companies out there. At this point spring is guilty of false advertising as I'm sure they know that their data is horrible, the network is slow and unreliable, the overseas reps that they entrust their customers with are incompetent, lacking in proper English as well as proper resolution and problem solving skills.

When I initially changed over to sprint it was to save money. Secondly I had a daughter in air force basic training. They assured me they would wait to port her number over to give me time to send her the new phone. Guess what? They ported it immediately so I was unable to talk to my daughter for 2 weeks until she received the new phone and activated it. I haven't gotten anything that sprint promised me and they've failed me miserably.

I'm in the process of trying to get my service reestablished with Verizon. Sprint sucks. The service, network and data are unreliable and slow. You would expect more from a big name. To whom it may concern, Last sunday me and my wife went into a sprint store on us in Indianapolis , we were looking to get us both a new phone,the salesperson told us we couldn't get the deal, it was for new accounts ,we told him that we have had our phones for years ,we don't owe on our phones, we were told no, so i asked him if sprint cares if they lose are business ,,he said do what you have to do,and walked off to wait on someone else I asked what my eligibility for an upgrade was and was told.

I informed the representative that I was not charged an upgrade fee for the last time that I upgraded, so why am I being charged an upgrade fee now. The representative was unable to answer my question and told me that he had to place me on hold while he "asked his colleague what I would be eligible for".

He placed me on hold for 10 minutes until I finally had to call back because he never came back to the line. I started the entire inquiry all over again. The second representative told me that the first one was correct, that I did have to pay an upgrade fee. I told him that I was already told that and wanted to know why before he placed me on hold and never came back on the line.

He placed me on hold and told me that he was able to increase my spending limit and placed a rep on the phone that gave me the option of putting more equipment on my line such as a watch or a tablet. I continued to answer the question and it continued to go unanswered. Lastly, he told me that he would put me in touch with customer care and perhaps they would be able to offer me a deal on the upgrade fee. Extreme waste of my time and no resolution!!

Its been a year I still can't talk inside my home. Service hasn't worked since day one. I have been promised a device to retrieve service from outside but always told on back order. Absolutely no help from Sprint employees. I am a Legal Shield Associate and my lawyers will be proceeding. Sincerely, Deborah Newlin. I am a Sprint Customer for over 10 years of service. I was currently hospitalized in the car accident and I called Sprint to ask for 4 days up until the 6 and which is a Monday to extend my service I even spoke to a supervisor I spoke to six different personnel.

No one was willing to help me extend my services due to the fact that I was even in a hospital. I will only ask for a four-day extension so I can pay my bill they wouldn't even help me after all these years I was a loyal customer with them. They was so arrogant and disrespectful they act like they had no compassion for their customers who been with them for 10 years or more the only want to comply with what was on their monitors as robots they said I had to give them some money before they could help me.

So I leave this note and hopes that someone may take note one day that Sprint sucks and they lost a valued customer. Was supposed to be over nighted a Magic Box when spoke to rep on Saturday. Package never left wear house. Still sitting there yesterday on Tuesday. When sent out, they never added my apartment number to my address I discovered this when I received confirmation email!!! Spoke with a "Martin" tech support who answers for the Magic Box number Assured me this will be fixed.

Did Martin in the Dominican Republic do this? Spent hours on the phone with Sprint between yesterday and today. Not threatening to leave Sprint. I just cant stay if I cant connect to the network. Inadequate Sprint employee on Saturday who started this up? One upset customer now! Will never recommend this network. Have these employees graduated at least high school?

I started my service with Sprint in November of For everything equipment, as well as my services. After her reassurance I decided to leave cricket and sign up with Sprint. What a nightmare this has turned out to be. I freaked out went down to the Sprint store in the Pueblo Mall in Colorado. Angelica assured me it was a mistake and she would take car of it.

Every month I am down at the Sprint store talking with Angelica she tells me it a mistake. Not to worry. Well I believed her I paid my I went ahead and paid the balance because I need my phone. I have tried to resolve this issue for months. I have tried contacting the store manager his name is Thomas Floyd he has not returned my calls either. Within the past month month and a half services has been changed things are being removed without my consent.

Sprint Complete was removed that is our insurance I would have Never removed that. I believe that my hot spot amount was lessened also another thing I would absolutely not have changed. I am so disgusted and dissatisfied with Sprint.

Especially with Angelica for lying to me just to get me to sign up. I would never have left cricket if I was aware of the stress I was about to take on by signing on with your company. I csigned a contract based on what Angelica explained to me. Thinking it was a good deal. Unfortunately it was not what I was told it would be.

Thank you for your time. Respectfully, Ms. Carin Lamb Acc my My complain is that I feel robbed and used by Sprint,I was promised that as long I stay with sprint for 24 months I was going to have the same payment,I called sprint and I spoke to 3 people and they were not able to help me, I told each one the same problem Where to begin!

I called and was given the run around. I did. As I walked in I was told by a sales grunt commission paid that they couldn't help and that a "patch" would be sent out to me via text or email within a few days to repair the issue. Never received it. He blew me off because there was no money to be made from me. They I again called Sprint only to be told that there was a software issue that Samsung had created and Sprint was replacing the phones.

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